Staff Profile
Profile
Name Dr. Rafiduraida binti Abdul Rahman
Position Pensyarah Kanan
Faculty/Centre Fakulti Pengurusan dan Ekonomi - Jabatan Pengurusan Perniagaan dan Keusahawanan
Telephone No. -
Email rafiduraida@fpe.upsi.edu.my
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Staff Qualification
Qualification
  • Ijazah Doktor Falsafah (Ph.D) - BUSINESS AND MANAGEMENT (BUSINESS AND MANAGEMENT) University of Manchester(2014)

  • Ijazah Sarjana - Pengurusan (Pentadbiran Perniagaan) Universiti Kebangsaan Malaysia(2004)

  • Sarjana Muda Pengurusan Perniagaan (Kepujian) - Pengurusan Perniagaan (Kewangan) Universiti Utara Malaysia(2001)

  • Staff Specification
    Field Of Specialization Pengurusan Perniagaan
    Staff Interest
    Research Interest Organizational Behaviour, Human Resouce Development, Qualitative Methods in Organizational Research

    *Note : All information listed below are based on recent 5 years.

    Staff Affiliation
    Professional Affiliation
    Role Project Organisation Date
    AHLI/MEMBER - UNIVERSITY OF MANCHESTER 2014 to 2026

    Staff Research
    Recent Research
    No Research Title
    1 Developing A Cognitive, Affective And Behavioral Responses Of Customer Experience (Cab-Ce) Model For Improving Service Delivery In The Healthcare Industry
    2 Developing an Integrative Model of Students? Cognitive Evaluation Towards Service Delivery at Malaysian Public Universities
    3 Exploring Innovation Capabillity among women Entrepreneurs in Manufacturing Industries in Malaysia: Challenges and Opportunities
    4 Keusahawanan Sosial dan Altruisme dalam kalangan Pelajar Universiti Awam di Malaysia
    5 Pembinaan dan Pengesahan Indikator Pengukuran Kualiti Perkhidmatan Pelajar Kurang Upaya (OKU) ke arah Merealisasikan Transformasi Penyampaian Pendidikan Tinggi Malaysia
    6 The Structural Relationships among Service Quality, Emotional Satisfaction and Favorable Behavioral Intentions for Improvement of International Students'' Experience in Higher Education
    7 Work Challenges and Coping Strategies of Dual-Career Couples in Malaysia

    Recent Publication
    Book
    No Publication Title
    1 Rafiduraida binti Abdul Rahman, "KORPUS 2015", 2015, Penerbit UPSI
    Performance
    No Recent Performance
    Others
    No Publication Title
    1 Rafiduraida binti Abdul Rahman, "A Theoretical Review of Customer Experience in Service Context", "(International Conference on Accounting, Management and Economics (ICAME 2016))", 2016-10-08
    2 Rafiduraida binti Abdul Rahman, "Adapting and Validating the SERPVAL Scale in Higher Education Service Experience", "(International Business Education Journal)", 2015
    3 Rafiduraida binti Abdul Rahman, "Adapting and Validating the SERPVAL Scale in Higher Education Service Experince", "(Asia Pacific Conference on Educational Management and Leadership)", 24/11/2014
    4 Rafiduraida binti Abdul Rahman, "Analisis Sosio-Demografi Terhadap Keutamaan Perbelanjaan Kesihatan, Pendidikan, Keagamaan dan penilikan Harta di kalangan Penjawat Awam di Daerah Larut Matang dan Selama, Perak", "(Asia Pacific Conference on Educational Managament and Leadership 2014)", 24/11/2014
    5 Rafiduraida Abdul Rahman, Norimah Rambeli, Emilda Hashim, "Budaya Membeli-belah dalam Masyarakat Malaysia: Sejauhmana Jualan Mega Mempengaruhi Keinginan pengguna", "(IMEC 2007)", 2007
    6 Rafiduraida binti Abdul Rahman, "Career Priority at Malaysian Dual Career Couples in Profesioanal and Managerial Careers", "(Jurnal Perspektif)", 2015
    7 Rafiduraida binti Abdul Rahman, "Career Priority of Dual-Career Couples in Malaysia", "(International Journal of Social Science and Economic Research)", 2017
    8 Rafiduraida binti Abdul Rahman, "Career Priority of Professional and Managerial Dual-Career Couples in Malaysia", "(4th International Conference on Advances in Social Science (CICASS))", 27/12/2014
    9 Rafiduraida binti Abdul Rahman, "Career Priority of Professional and Managerial Dual-Career Couples in Malaysia", "(INTERNATIONAL CONFERENCE ON HUMAN SCIENCES)", 07/04/2015
    10 Rafiduraida binti Abdul Rahman, "EXAMINING THE EFFECT OF SERVICE PERSONAL VALUES ON EMOTIONAL SATISFACTION WITH SERVICE EXPERIENCE AMONG INTERNATIONAL STUDENTS IN MALAYSIAN PUBLIC UNIVERSITIES", "(PROCEDIA - ECONOMICAND FINANCE)", 2016
    11 Rafiduraida binti Abdul Rahman, "Examining the Effect of Service Personal Values on Emotional Satisfaction with Service Experience among International Students in Malaysian Public Universities", "(7th International Economics and Business Management Conference (IEBMC 2015))", 05/10/2015
    12 Rafiduraida binti Abdul Rahman, "Examining the Effect of Service Personal Values on Emotional Satisfaction with Service Experience among International Students in Malaysian Public Universities", "(Procedia Economics and Finance)", 2016
    13 Rafiduraida binti Abdul Rahman, "INVESTIGATING THE RELATIONSHIP AMONG SERVICE QUALITY, EMOTIONAL SATISFACTION AND FAVORABLE BEHAVIORAL INTENTIONS IN HIGHER EDUCATION SERVICE EXPERIENCE", "(PROCEDIA - SOCIAL AND BEHAVIORAL SCIENCES)", 25016
    14 Rafiduraida binti Abdul Rahman, "Investigating the Relationship among Service Quality, Emotional Satisfaction and Favorable Behavioral Intentions in Higher Education Service Experience", "(6th International Research Symposium in Service Management (IRSSM-6))", 11/08/2015
    15 Rafiduraida binti Abdul Rahman, "Investigating the Relationships among Service Quality, Emotional Satisfaction and Favorable Behavioral Intentions in Higher Education Service Experience", "(Antecedents and consequences of perceived value in the insurance industry)", 2017
    16 Rafiduraida binti Abdul Rahman, "Investigating the Relationships among Service Quality, Emotional Satisfaction and Favorable Behavioral Intentions in Higher Education Service Experience", "(The Impact of Quality and the Satisfaction of Students on the Use of Higher Education Services in the Case of eMPIRICA College )", 2017
    17 Rafiduraida binti Abdul Rahman, "Investigating the Relationships among Service Quality, Emotional Satisfaction and Favorable Behavioral Intentions in Higher Education Service Experience", "(Comparison of measurement models based on expectations and perceived performance for the satisfaction study in health services)", 2017
    18 Rafiduraida binti Abdul Rahman, "Investigating the Relationships among Service Quality, Emotional Satisfaction and Favorable Behavioral Intentions in Higher Education Service Experience", "(Comparison of measurement models based on expectations and perceived performance for the satisfaction study in health services)", 2017
    19 Rafiduraida binti Abdul Rahman, "Investigating the Relationships among Service Quality, Emotional Satisfaction and Favorable Behavioral Intentions in Higher Education Service Experience", "(Comparison of measurement models based on expectations and perceived performance for the satisfaction study in health services)", 2017
    20 Rafiduraida binti Abdul Rahman, "Investigating the Relationships among Service Quality, Emotional Satisfaction and Favorable Behavioral Intentions in Higher Education Service Experience", "(Comparison of measurement models based on expectations and perceived performance for the satisfaction study in health services)", 2017
    21 Rafiduraida binti Abdul Rahman, "Investigating the Relationships among Service Quality, Emotional Satisfaction and Favorable Behavioral Intentions in Higher Education Service Experience", "(Procedia Social and Behavioral Sciences)", 2016
    22 Rafiduraida binti Abdul Rahman, "Kajian Sukarela Penglibatan Penduduk Setempat dalam Rondaan Keselmatan Sukarela di Bandar Triang, Pahang", "(Konferansi Antarabangsa Islam Borneo ke 7 Kain)", 05/03/2014
    23 Rafiduraida binti Abdul Rahman, "Kompetensi Komunikasi dalam Kalangan Pelajar ENACTUS dan bukan ENACTUS di Universiti Awam Malaysia", "(Journal of Humanities, Language, Culture and Business (HLCB))", 2017
    24 Rafiduraida Abdul Rahman Zuriadah Ismail, "Modul Latihan Kakitangan Politeknik", "(null)", 01/07/2009
    25 Rafiduraida binti Abdul Rahman, "Motivasi Perniagaan Berorientasikan Masyarakat dan Keusahawanan Sosial dalam Kalangan Peniaga Kaum Cina Di Muar, Johor", "(International Conference on Accounting, Management and Economics (ICAME 2016))", 2016-10-08
    26 Rafiduraida binti Abdul Rahman, "PERSEPSI GURU TERHADAP SISTEM PERTUKARAN SEKOLAH DAN IMPAK TERHADAP MOTIVASI GURU", "(KORPUS 2015)", 2015
    27 Rafiduraida binti Abdul Rahman, "Perbandingan Kompetensi Komunikasi antara Pelajar ENACTUS dan bukan ENACTUS di Universiti Awam Malaysia", "(INTERNATIONAL CONFERENCE ON HUMANITIES, LANGUAGE, CULTURE & BUSINESS 2017 (2nd ICoHLCB))", 2017-04-22
    28 Rafiduraida Abdul Rahman, "Perbandingan Pembelajaran Koperatif dan Tradisional Terhadap Pencapaian dan Konsep Kendiri Akademik dalam Pendidikan Perakaunan", "(THE 2ND UPI-UPSI JOINT INTERNATIONAL CONFERENCE:UPSI-UPI )", 2006
    29 Rafiduraida binti Abdul Rahman, "Persepsi Guru terhadap Sistem Pertukaran Sekolah dan Impak terhadap Motivasi Guru", "(KORPUS 2015)", 2015
    30 Rafiduraida binti Abdul Rahman, "Sistem Pertukaran Sekolah dan Impak Terhadap Komitmen dan Motivasi Guru", "(ICDETAH 2015)", 05/11/2015
    31 Rafiduraida binti Abdul Rahman, "Social Entrepreneurship and Resilience among Public University Students in Malaysia", "(International Journal of Academic Research in Business and Social Sciences)", 2016
    32 Rafiduraida binti Abdul Rahman, "THE STRUCTURAL RELATIONSHIP AMONG CUSTOMERS' COGNITIVE LEVELS: AN EMPIRICAL INVESTIGATION IN SERVICE EVALUATION", "(THE SOCIAL SCIENCES RESEARCH (ICSSR2016))", 18/07/2016
    33 Rafiduraida binti Abdul Rahman, "The Customer's Cognitive Evaluation of Service Experience: An Empirical Comparison between Service Personal Values and Service Value ", "(International Journal of Academic Research in Business and Social Sciences)", 2017
    34 Rafiduraida binti Abdul Rahman, "The Impact of Human Resources Policies on Employees Balancing Work and Family in Malaysia ", "(International Conference on Accounting, Management and Economics (ICAME 2016))", 2016-10-08
    35 Rafiduraida binti Abdul Rahman, "The Structural Relationships among Customers' Cognitive Levels: An Empirical Investigation in Service Evaluation", "(The Social Sciences Research (ICSSR 2016))", 2016-07-18
    36 Rafiduraida binti Abdul Rahman, "The Structural Relationships among Customers' Cognitive Levels: An Empirical Investigation in Service Evaluation", "(e-Journal of the Social Science Researches)", 2016
    37 Rafiduraida binti Abdul Rahman, "Work Challenges and Coping Strategies of Professional and Managerial Dual-Career Couples in Malaysia", "(International Journal of Academic Research in Business and Social Sciences)", 2016

    Recent Supervision
    PhD
    No Recent Supervision
    Master
    No Supervision
    1 Noorhafizah Binti Mohamed Sukim, (Mod C), SUPERVISOR, ( Tahap Cara Kempimpinan Guru Besar Terhadap Pencapaian Akademik Pelajar Sekolah Rendah Dalam Zon Tanjong Karang), 18-01-2016 until 01-08-2017, (COMPLETED)
    2 Som Mai A/P Emai, (Mod C), SUPERVISOR, (Tekanan Kerja Di Kalangan Guru-Guru Sekolah Rendah Luar Bandar Di Daerah Kuala Krai), 01-01-2013 until 02-08-2016, (COMPLETED)
    3 Sivagami A/P Keenasan, (Mod C), SUPERVISOR, (Perkembangan Kemahiran Sosial Dalam Kalangan Kanak-Kanak Prasekolah Semasa Bermain : Kajian Kes Di Tiga Buah Prasekolah), 18-01-2016 until 14-02-2017, (COMPLETED)
    4 Shiyamini A/P Salyam, (Mod C), SUPERVISOR, (Kajian Kecenderungan Keusahawanan Dalam Kalangan Pelajar Aliran Perdagangan di Tiga Buah Sekolah di Daerah Batu Gajah, Perak), 08-04-2014 until 16-02-2016, (COMPLETED)
    5 Muhammad Syukri Bin Yahya, (Mod C), SUPERVISOR, (Hubungan Antara Kesediaan Kerja Berpasukan Dengan Kepuasan Kerja Guru di Sekitar Daerah Bera), 14-11-2014 until 16-02-2016, (COMPLETED)
    6 Mohd Amerul Afiq Bin Mohd Noor, (Mod C), SUPERVISOR, (Sarjana Pendidikan (Pengurusan Pendidikan)), 12-01-2015 until 18-08-2015, (COMPLETED)
    7 Siti Zuliana Binti Husin, (Mod C), SUPERVISOR, (sarjana pendidikan(pengurusan pendidikan)), 01-01-2013 until 18-08-2015, (COMPLETED)

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