Staff Profile
Profile
Name Dr. Wan Salmuni binti Wan Mustaffa
Position Pensyarah Kanan
Faculty/Centre Fakulti Pengurusan dan Ekonomi - Jabatan Pengurusan Perniagaan dan Keusahawanan
Telephone No. 054506173
Email wan.salmuni@fpe.upsi.edu.my
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Staff Qualification
Qualification
  • IJAZAH DOKTOR FALSAFAH (PhD) - PENGURUSAN (PENGURUSAN) Universiti Putra Malaysia(2015)

  • Sarjana Sains (Peningkatan Kualiti dan Produktiviti) - Pengurusan (Kualiti dan produktiviti) Universiti Kebangsaan Malaysia(2005)

  • Ijazah Sarjana Muda Pengurusan Perniagaan - Pengurusan (Pengurusan Operasi & Kualiti) Universiti Utara Malaysia(2002)

  • Staff Specification
    Field Of Specialization Pengurusan Perniagaan
    Staff Interest
    Research Interest Service Management Quality Management Quality in Higher Education Decision Making Process Management Science Mathematics Models in Management Consumer Behavior Quantitative Approach

    *Note : All information listed below are based on recent 5 years.

    Staff Affiliation
    Professional Affiliation
    Role Project Organisation Date
    AHLI / MEMBER PEWARIS UPSI 2003 to 2038

    Staff Research
    Recent Research
    No Research Title
    1 Developing A Cognitive, Affective And Behavioral Responses Of Customer Experience (Cab-Ce) Model For Improving Service Delivery In The Healthcare Industry
    2 Developing an Integrative Model of Students? Cognitive Evaluation Towards Service Delivery at Malaysian Public Universities
    3 Exploring Structural Characteristics of Followership and Construction of a Predictive Measure for Improvement of Organizational Leadership
    4 Kesan Pengorganisasian Keusahawanan Sosial Terhadap Pembentukan Ciri Kesosialan, Inovatif dan Berorientasikan Pasaran dalam Kalangan Pelajar Universiti Awam Malaysia
    5 Keusahawanan Sosial dan Altruisme dalam kalangan Pelajar Universiti Awam di Malaysia
    6 Keusahawanan Sosial, Kompetensi Komunikasi dan Pengurusan Diri dalam Kalangan Pelajar Universiti Awam di Malaysia
    7 Pembinaan dan Pengesahan Indikator Pengukuran Kualiti Perkhidmatan Pelajar Kurang Upaya (OKU) ke arah Merealisasikan Transformasi Penyampaian Pendidikan Tinggi Malaysia
    8 The Development Of Islamic Ethnical Model For Accounting Graduates In Malaysaian Higher Education Institutions
    9 The Structural Relationships among Service Quality, Emotional Satisfaction and Favorable Behavioral Intentions for Improvement of International Students'' Experience in Higher Education
    10 Work Challenges and Coping Strategies of Dual-Career Couples in Malaysia

    Recent Publication
    Book
    No Recent Book
    Performance
    No Recent Performance
    Others
    No Recent Others Publication

    Recent Supervision
    PhD
    No Recent Supervision
    Master
    No Supervision
    1 Hazrra Bt. Abdul Malek, (Mod C), SUPERVISOR, (Kesan Amalan Penyeliaan Terhadap Kualiti Pengajaran : Satu Kajian Persepsi Dalam Kalangan Guru Sekolah Menengah Terhadap Pengetua), 18-01-2016 until 01-08-2017, (COMPLETED)
    2 Wong Yong Sun, (Mod C), SUPERVISOR, (Hubungan Antara Amalan Pengajaran Guru Dengan Motivasi Pembelajaran Sains di SJK? di Daerah Manjung, Perak`), 23-06-2016 until 13-02-2018, (COMPLETED)
    3 Deepa Shanmugam, (Mod C), SUPERVISOR, (Kesan Kualiti Perkhidmatan Terhadap Kepuasan Guru di Sekolah-Sekolah Jenis Kebangsaan Tamil Daerah Kuala Selangor), 14-11-2014 until 14-02-2017, (COMPLETED)

    Staff Study Leave
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