Staff Profile
Profile
Name Dr. Wan Salmuni binti Wan Mustaffa
Position Pensyarah Kanan
Faculty/Centre Fakulti Pengurusan dan Ekonomi - Jabatan Pengurusan Perniagaan dan Keusahawanan
Telephone No. 054506173
Email wan.salmuni@fpe.upsi.edu.my
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Staff Qualification
Qualification
  • IJAZAH DOKTOR FALSAFAH (PhD) - PENGURUSAN (PENGURUSAN) Universiti Putra Malaysia(2015)

  • Sarjana Sains (Peningkatan Kualiti dan Produktiviti) - Pengurusan (Kualiti dan produktiviti) Universiti Kebangsaan Malaysia(2005)

  • Ijazah Sarjana Muda Pengurusan Perniagaan - Pengurusan (Pengurusan Operasi & Kualiti) Universiti Utara Malaysia(2002)

  • Staff Specification
    Field Of Specialization Pengurusan Perniagaan
    Staff Interest
    Research Interest Service Management Quality Management Quality in Higher Education Decision Making Process Management Science Mathematics Models in Management Consumer Behavior Quantitative Approach

    *Note : All information listed below are based on recent 5 years.

    Staff Affiliation
    Professional Affiliation
    Role Project Organisation Date
    AHLI / MEMBER PEWARIS UPSI 2003 to 2038

    Staff Research
    Recent Research
    No Research Title
    1 Developing A Cognitive, Affective And Behavioral Responses Of Customer Experience (Cab-Ce) Model For Improving Service Delivery In The Healthcare Industry
    2 Developing an Integrative Model of Students? Cognitive Evaluation Towards Service Delivery at Malaysian Public Universities
    3 Exploring Structural Characteristics of Followership and Construction of a Predictive Measure for Improvement of Organizational Leadership
    4 Kesan Pengorganisasian Keusahawanan Sosial Terhadap Pembentukan Ciri Kesosialan, Inovatif dan Berorientasikan Pasaran dalam Kalangan Pelajar Universiti Awam Malaysia
    5 Keusahawanan Sosial dan Altruisme dalam kalangan Pelajar Universiti Awam di Malaysia
    6 Keusahawanan Sosial, Kompetensi Komunikasi dan Pengurusan Diri dalam Kalangan Pelajar Universiti Awam di Malaysia
    7 Kualiti Kehidupan Bekerja Dalam Kalangan Staf Akademik Generasi Y Di Malaysia
    8 Pembinaan dan Pengesahan Indikator Pengukuran Kualiti Perkhidmatan Pelajar Kurang Upaya (OKU) ke arah Merealisasikan Transformasi Penyampaian Pendidikan Tinggi Malaysia
    9 The Development Of Islamic Ethnical Model For Accounting Graduates In Malaysaian Higher Education Institutions
    10 The Structural Relationships among Service Quality, Emotional Satisfaction and Favorable Behavioral Intentions for Improvement of International Students'' Experience in Higher Education
    11 Work Challenges and Coping Strategies of Dual-Career Couples in Malaysia

    Recent Publication
    Book
    No Recent Book
    Performance
    No Recent Performance
    Others
    No Publication Title
    1 Wan Salmuni binti Wan Mustaffa, "A Conceptual of Customers' Cognitive Structure Tpwards Higher Education Service Evaluation", "(The Nature of Services Management)", 2014
    2 Wan Salmuni binti Wan Mustaffa, "A Review of Supply Chain Innovation and Healthcare Performance in Healthcare Industry", "(A Novel Mathematical Model for Group Purchasing in Healthcare)", 2017
    3 Wan Salmuni binti Wan Mustaffa, "A Review of Supply Chain Innovation and Healthcare Performance in Healthcare Industry", "(International Journal of Pharmaceutical Sciences Review and Research)", 2015
    4 Wan Salmuni binti Wan Mustaffa, "A Review of Supply Chain Innovation and Healthcare Performance in Healthcare Industry", "(Group Purchasing Organization Design: A Clustering Approach)", 2017
    5 Wan Salmuni binti Wan Mustaffa, "A Theoretical Review of Customer Experience in Service Context", "(International Conference on Accounting, Management and Economics (ICAME 2016))", 2016-10-08
    6 Wan Salmuni binti Wan Mustaffa, "A review of supply chain innovation and healthcare performance in healthcare industry", "(International journal of phamaceutical scinces review and research)", 2015
    7 Wan Salmuni binti Wan Mustaffa, "Adapting and Validating the SERPVAL Scale in Higher Education Service Experience", "(International Business Education Journal)", 2015
    8 Wan Salmuni binti Wan Mustaffa, "Adapting and Validating the SERPVAL Scale in Higher Education Service Experince", "(Asia Pacific Conference on Educational Management and Leadership)", 24/11/2014
    9 Wan Salmuni binti Wan Mustaffa, "An Integrative Model of Customer Experience in Higher Education Service Delivery", "(Marketing: Towards Delivering Consumer Value)", 2013
    10 Wan Salmuni binti Wan Mustaffa, "Career Priority at Malaysian Dual Career Couples in Profesioanal and Managerial Careers", "(Jurnal Perspektif)", 2015
    11 Wan Salmuni binti Wan Mustaffa, "Career Priority of Dual-Career Couples in Malaysia", "(International Journal of Social Science and Economic Research)", 2017
    12 Wan Salmuni binti Wan Mustaffa, "Career Priority of Professional and Managerial Dual-Career Couples in Malaysia", "(4th International Conference on Advances in Social Science (CICASS))", 27/12/2014
    13 Wan Salmuni binti Wan Mustaffa, "Career Priority of Professional and Managerial Dual-Career Couples in Malaysia", "(INTERNATIONAL CONFERENCE ON HUMAN SCIENCES)", 07/04/2015
    14 Wan Salmuni binti Wan Mustaffa, "Confronting Environmental, Human Resource and Social Issues in Small School Leadership Practice", "(Asia Pacific Conference on Educational Management and Leadership (APCEMaL 2014))", 24/11/2014
    15 Khuan Wai Bing, Omar Abdull Kareem dan Wan Salmuni Wan Mustaffa, "Coping with Contextual and Psychological Issues: a Daily Struggle for Headteachers in Small School", "(Prosiding UNESCO-APEID)", 23/03/2009
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